A key long term Relationship Retention – Transport Infrastructure and Services

Supporting Mitie to win the new Department of Transport Integrated FM Contract Work

A key long term Relationship Retention – Transport Infrastructure and Services

Background

Mitie has partnered with the Department for Transport for over a decade providing Integrated Facilities Management services. This partnership ranges from Hard services such as engineering and works projects to Soft services which include catering, cleaning, security and waste management. As a central strategic contract, it was vital that Mitie responded strongly to the tender exercise conducted through the Crown Commercial Service to maximise chances of retention.

Challenges

In this long-term relationship, it was vital for Mitie to be able to demonstrate not only a fresh approach to managing service delivery but also to offer the latest industry innovations to help meet decarbonization goals. Delivery of services across a geographically dispersed estate made up of 850 sites for the DfT’s ‘End User Business Units’ was also a challenge. The asset base was far from simplistic covering operational activities for the Maritime and Coastguard Agency, British Transport Police, HS2 and Driver & Vehicle Standards Agency. Mitie would need to demonstrate sustained comprehensive coverage.

How WaND provided support and outcome

Mitie tasked WaND with reviewing and developing it’s Win Themes, strategic overview of storyboarding and providing a ‘Simulated Evaluation’ Review. It was particularly important for WaND to carry out the Simulated Review in a rigorous and intense manner to ensure no incumbency complacency crept in.

We helped Mitie to agree Win Themes and clarify underlying factors around innovations. All of these innovations contributing to one of DfT’s core objectives, meeting Government’s Greening Commitment. We then carried out the reviews of the mature drafts making sure such innovations were articulated in a clear way. We were all really pleased when Contract Award was announced and Mitie will now extend this important relationship with DfT for a further 7 years with an initial value of c.£300m.

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A key long term Relationship Retention – Transport Infrastructure and Services

Our Partners

We have a number of informal strategic partnering arrangements with other sector specialists and often work alongside them when supporting a client as our services are complementary. These include Cargyll, Akerlof, Electi, SecureConstruct and HLM Architects.