Supporting Mitie to win the new Department of Transport Integrated FM Contract Work

A key long term Relationship Retention – Transport Infrastructure and Services

Background

Mitie has partnered with the Department for Transport for over a decade providing Integrated Facilities Management services. This partnership ranges from Hard services such as engineering and works projects to Soft services which include catering, cleaning, security and waste management. As a central strategic contract, it was vital that Mitie responded strongly to the tender exercise conducted through the Crown Commercial Service to maximise chances of retention.

Challenges

In this long-term relationship, it was vital for Mitie to be able to demonstrate not only a fresh approach to managing service delivery but also to offer the latest industry innovations to help meet decarbonization goals. Delivery of services across a geographically dispersed estate made up of 850 sites for the DfT’s ‘End User Business Units’ was also a challenge. The asset base was far from simplistic covering operational activities for the Maritime and Coastguard Agency, British Transport Police, HS2 and Driver & Vehicle Standards Agency. Mitie would need to demonstrate sustained comprehensive coverage.

How WaND provided support and outcome  

Mitie tasked WaND with reviewing and developing it’s Win Themes, strategic overview of storyboarding and providing a ‘Simulated Evaluation’ Review. It was particularly important for WaND to carry out the Simulated Review in a rigorous and intense manner to ensure no incumbency complacency crept in.

We helped Mitie to agree Win Themes and clarify underlying factors around innovations. All of these innovations contributing to one of DfT’s core objectives, meeting Government’s Greening Commitment. We then carried out the reviews of the mature drafts making sure such innovations were articulated in a clear way. We were all really pleased when Contract Award was announced and Mitie will now extend this important relationship with DfT for a further 7 years with an initial value of c.£300m.

More Case Studies

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Developing London’s Heritage – The New London Museum
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Central to the realisation of this ambition was the need to appoint a high calibre Construction Manager who would bring not only their technical expertise and experience but also a passion to share in the creation of what will be a new landmark cultural attraction for London. SRM were immensely passionate about securing this contract and they appointed WaND to help them succeed.
A key long term Relationship Retention – Transport Infrastructure and Services
Mitie has partnered with the Department for Transport for over a decade providing Integrated Facilities Management services. This partnership ranges from Hard services such as engineering and works projects to Soft services which include catering, cleaning, security and waste management. As a central strategic contract, it was vital that Mitie responded strongly to the tender exercise conducted through the Crown Commercial Service to maximise chances of retention.
Breaking Into the Defence Sector – Hard FM
The Defence Infrastructure Organisation’s (DIO) £3bn FDIS Programme was launched in 2019. Included within this was the Built Estate element which included four regional contracts delivering Hard Facilities Management (FM) services for the UK Defence built estate valued at a total of £1.6bn. The Contracts themselves would be for an initial 7yrs and contain 3 additional performance related option years Understandably, there was significant interest from industry in this procurement, not only from those who already had a strong presence within the Defence FM sector, but also from those who saw this as an opportunity to access a new market. One of these was VINCI Facilities, a leading provider of nationwide Facilities Management services to the public sector, but someone who wanted to grow their presence within Defence.
Gaining Position on a critical Defence Framework and winning subsequent contracts
Under the Clyde Commercial Framework, MoD sought 3 suppliers for £1.3Bn infrastructure works at the HM Naval Base Clyde. With both parties as established clients, WaND was invited to support a Joint Venture bid.

Our Partners

We have a number of informal strategic partnering arrangements with other sector specialists and often work alongside them when supporting a client as our services are complementary. These include Cargyll, Akerlof, Electi, SecureConstruct and HLM Architects.