Winning a key Integrator Role for Kellogg Brown Root Ltd

Department of Work and Pensions Integrator Procurement

Winning a key Integrator Role for Kellogg Brown Root Ltd

Background

The Department of Work and Pensions estate had been managed through a 20 year single source PFI and after the expiry of this PFI arrangement the DWP established an ‘Integrator’ function to manage its multi-faceted relationship with industry. To administer benefits to 20 million customers and claimants the DWP operates out of 810 properties across the UK. With floor space of over 1.4m square metres this represents the largest civil portfolio of all Government departments. To meet the needs of an updated Operating Model the DWP initiated a procurement competition seeking a new industry partner to deliver the Integrator role.

Challenges

KBR is a specialist in delivering Integrator functions for public bodies with complex relationships with the infrastructure industry. KBR engaged WaND to help understand the drivers of the DWP Estates Vision and Strategy and how this related to delivering services to ‘end user’ customers and claimants. We also highlighted that the success of the Integrator was critical to the Estates Directorate’s reputation within the wider DWP. DWP launched a procurement with an intricate technical requirement and a question set that sought answers to smarter ways of working, data analytics, workplace transformation and a wholesale supply chain transition. Our challenge was to help KBR express capabilities within these disciplines whilst making sure that innovative ideas were developed on a bespoke basis for the DWP estate.

How WaND provided support and outcome

To help the KBR we explained the emerging pressures upon the Department following the first iteration of the Integrator contractual arrangement. We then focused upon KBR’s current contract strengths and advised which of these would be most applicable to DWP. This helped to define win themes and also guided the KBR solution model. We made sure that KBR understood the DWP values and how important issues such as transparency and ‘single truth’ data were. We acted as a critical friend throughout the tender and negotiation periods, applying our simulated evaluation through red reviewing. The outcome was pleasing as KBR successfully secured the Integrator role with a seven year contract. KBR have now expanded their Integrator portfolio and are helping the DWP Estates Directorate manage an estate and supply chain with a spend value in excess of £1bn per annum.

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Our Partners

We have a number of informal strategic partnering arrangements with other sector specialists and often work alongside them when supporting a client as our services are complementary. These include Cargyll, Akerlof, Electi, SecureConstruct and HLM Architects.