A Rapid Tender Response at a time of national crisis

Managed Quarantine Service CCS RM 3830 Lot 1c Workplace Services

A Rapid Tender Response at a time of national crisis

Background

During the COVID19 Pandemic and lockdown periods Government needed urgent help from industry and launched procurement activity at extremely short notice. One of Government’s critical requirements involved providing healthcare, security and other support services for travelers to the UK from ‘red list’ countries who had to undergo quarantine. The Department of Health and Social Care quickly ran a procurement from CCS Workplace Services framework and our Client requested WaND’s agile and rapid support to respond to the tender competition.

Challenges

Due to the immediacy and importance of the requirement to help the manage the Pandemic the DH&SC chose to run a tender over a shortened 2-week period. Normally a procurement of this intensity would lead to a tender period at least double in length. Our client’s challenge was obvious, being able to respond effectively and convincingly in such a shortened period. DH&SC would still demand understanding of a sound delivery model and our client’s responses to technical questions would need to be high quality, even when the business was experiencing stresses upon resources.

How WaND provided support and outcome

WaND put together a support team at short notice and we worked quickly to get everyone up to speed. This allowed us to not just guide our client through answering the technical questions but also taking ownership of specific areas of the response. Having to work under pressurized circumstances where due to timescales normal governance procedures were forgone, we helped to produce a high-quality technical response. This was recognized by the DH&SC through the award of two contracts for healthcare and security that was critical in helping to deliver Government’s Pandemic response.

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We have a number of informal strategic partnering arrangements with other sector specialists and often work alongside them when supporting a client as our services are complementary. These include Cargyll, Akerlof, Electi, SecureConstruct and HLM Architects.